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Billing

Manage your subscription, view invoices, and track payment history.

Overview​

Billing provides a centralized view of your subscription plan, payment methods, and invoices. Monitor your usage against plan limits and upgrade when needed.

Concepts​

Subscription Plan​

The pricing tier that determines your resource limits and available features. Plans include Free, Pro, and Enterprise tiers.

Billing Cycle​

The recurring period for charges, typically monthly. Usage is calculated and billed at the end of each cycle.

Invoice​

A detailed record of charges for a billing period, including base subscription fees and any overage charges.

View Billing Information​

  1. Navigate to your Site in the Dashboard.
  2. Click the Billing tab.
  3. View your current plan and billing details.

Current Plan​

View your active subscription:

  • Plan Name: Your current tier (Free, Pro, Enterprise)
  • Price: Monthly subscription cost
  • Renewal Date: Next billing date
  • Included Resources: What's included in your plan

Upgrade Plan​

  1. Navigate to Billing.
  2. Click Upgrade Plan.
  3. Compare available plans.
  4. Select a new plan.
  5. Confirm upgrade.
tip

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of the billing cycle.

Downgrade Plan​

  1. Navigate to Billing.
  2. Click Change Plan.
  3. Select a lower tier.
  4. Confirm downgrade.
warning

Downgrading may disable features or reduce resource limits. Ensure your current usage fits within the new plan's limits.

Payment Methods​

Add Payment Method​

  1. Navigate to Billing.
  2. Click Payment Methods.
  3. Click Add Payment Method.
  4. Enter card details.
  5. Click Save.

Update Payment Method​

  1. Navigate to Billing > Payment Methods.
  2. Click Edit on the payment method.
  3. Update the details.
  4. Click Save.

Remove Payment Method​

  1. Navigate to Billing > Payment Methods.
  2. Click Delete on the payment method.
  3. Confirm removal.
note

You must have at least one valid payment method on paid plans.

Invoices​

View Invoices​

  1. Navigate to Billing.
  2. Click Invoices or scroll to the invoice section.
  3. View the list of all invoices:
    • Date: Invoice date
    • Amount: Total charged
    • Status: Paid, Pending, or Failed
    • Actions: Download PDF

Download Invoice​

  1. Find the invoice in the list.
  2. Click Download or the PDF icon.
  3. Save the invoice to your device.

Billing History​

View a complete history of all charges:

ColumnDescription
DateTransaction date
DescriptionCharge description
AmountAmount charged
StatusPayment status

Plan Comparison​

FeatureFreeProEnterprise
Sites15Unlimited
Apps per Site210Unlimited
API Calls/month10,000100,000Custom
Storage500 MB10 GBCustom
SupportCommunityEmailPriority
Custom DomainNoYesYes
SSLSharedDedicatedDedicated

Configuration​

Billing Contact​

Update the email address for billing notifications:

  1. Navigate to Billing > Settings.
  2. Update the Billing Email.
  3. Click Save.

Tax Information​

Add tax ID or VAT number:

  1. Navigate to Billing > Settings.
  2. Enter your Tax ID.
  3. Click Save.

Troubleshooting​

Payment failed​

Problem: A payment attempt was declined.

Solution:

  1. Verify your payment method details are correct.
  2. Ensure sufficient funds are available.
  3. Contact your bank if the issue persists.
  4. Add an alternative payment method.

Invoice not received​

Problem: Expected invoice not in email inbox.

Solution:

  1. Check spam/junk folder.
  2. Verify billing email address is correct.
  3. Download directly from the Billing page.

Unexpected charges​

Problem: Charges don't match expected amount.

Solution:

  1. Review the invoice breakdown for details.
  2. Check for overage charges from exceeding limits.
  3. Review Usage Analytics for consumption details.
  4. Contact support for clarification.

Last Updated: January 2025